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    • Home
    • About
    • Why Work with Us
    • What I Offer
    • Work with Me
  • Home
  • About
  • Why Work with Us
  • What I Offer
  • Work with Me

360° Efficiency Assessment

Primary Services:

  • High level gap analysis 
    • What do you say you do?
    • We review your documented processes and policies to assess alignment with applicable standards and requirements.
  • Full Operational Audit 
    • What do you actually do — and does it match what you say you do?
    • We evaluate how your QMS is implemented in real-world operations, across leadership, support functions, and production.
  • Facility-Wide Insight
    • Everything from management systems to the production floor is included.



Performed with a hybrid model:  Remote document review & interviews + on-site walkthrough and verification for a comprehensive, efficient process.

Additional Services:

  • Root Cause & Corrective Action Coaching
  • Post-Registrar Audit Support

What You'll Walk Away With:

  • A customized roadmap of gaps and strengths
    • Clear, actionable insights on where to focus your time and resources — backed by objective evidence.
  • A Quality Management System that fits your business
    • Practical recommendations tailored to your business's size, complexity, and scope — whether you're a small manufacturer or a fortune 500 company.
  • A shift from reactive to proactive
    • Stop chasing problems. Gain control with systems that drive predictability, efficiency, and quality.

What's Not Included:

To ensure clarity, the following are out of scope for this assessment:

  • Selecting technical solutions — including tools, systems, and process approaches — for how your QMS is structured and managed
  • Allocating internal resources or staff
  • Direct implementation of QMS elements (e.g. writing procedures or quality manuals)

Want to Work with Us?

Frequently Asked Questions

  • You're beyond the startup phase and entering a growth phase
  • You're open to full transparency so we can identify root causes and real solutions
  • You want a personalized experience — with direct access to Ms. Spence every step of the way
  • You value a streamlined, no-fluff approach — and you're comfortable with honest feedback that helps you improve
  • You're looking for someone who designs efficient systems that protect your time, budget, and team 


  • You prefer quick fixes over long-term solutions
  • You're unwilling to be fully transparent about your processes or challenges
  • You want someone to write documentation without understanding your operations — or hope it passes without real alignment
  • You're not ready to actively engage in the process or follow through with guidance
  • You're uncomfortable with direct, honest communication that prioritizes clarity and results


Please reach us at Penelope@PSpenceAssociates.com if you cannot find an answer to your question.


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