A strong Quality Management System makes for a strong company. Ms. Spence believes in partnering with suppliers and customers operating as a fresh set of eyes with the goal of identifying risks and opportunities for improvement. What works for one business may cause a breakdown in another. Solutions need to be customized for the way each company does business. She offers ideas to help the customer to identify what is right for the unique way they do business. She has a strong technical background with a great deal of experience assessing risk, root cause analysis, corrective actions, opportunities for improvement, etc.
Ms. Spence received two BS degrees in Electrical Engineering and Computer Engineering from California State University, Chico. She also received a minor in Mathematics and a second minor in Computer Science.
She is a member of the American Society for Quality, ASQ. She received formal Problem Solving and Decision Making training from Kepner Tregoe, which helps to pinpoint root cause. She has a talent for identifying risks and coaching customers on root cause and corrective actions. Her unique background is highly technical with a love for quality.
In her spare time, she enjoys working out, meditating, cooking, reading, as well as walking and playing with her dog Murphy, a very energetic border collie and lab mix rescue.